Tag Archives: social media

tripadvisor dollars

Tripadvisor sur Revpar: Les chiffres

Le Professeur Kris Anderson de l’Université Cornell dans son récent livre blanc «L’impact des médias sociaux sur la performance Hébergement» a démontré que la satisfaction du client en ligne a un impact direct non seulement sur le taux d’occupation, mais aussi sur les RevPar et les tarifs. Share the post “Tripadvisor sur Revpar: Les chiffres”

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Strategy for dealing with hotel complaints

How should hoteliers handle complaints? Well, in today’s world, the way you handle complaints will define you. In fact, it has little to do with “how you handle complaints”; in the online world you are more likely to be defined by “everything you say in response to a complaint”. Share the post “Strategy for dealing

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