Tag Archives: manage


Selling on Booking.com

Carlo Oleiniczak, Regional Director for France, Spain and Portugal at booking.com, ESSEC Presentation Your property’s description on booking.com; Counter-productive practices: availability, pricing & content; Dealing with negative reviews through action plan & successful arrival & departures; Reaching for volume in quiet times; Information provided by Booking.com, the competitive set; Genius loyalty program as gateway to

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Strategy for dealing with hotel complaints

How should hoteliers handle complaints? Well, in today’s world, the way you handle complaints will define you. In fact, it has little to do with “how you handle complaints”; in the online world you are more likely to be defined by “everything you say in response to a complaint”. Share the post “Strategy for dealing

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