Tag Archives: brand


Le smartphone, concierge de demain?

Simple English text, with french version below Before the Internet, there were few better sources of local information and helpful contacts than the hotel concierge. But now, with online travel forums, user-review sites and interactive maps, what will happen to the concierge?  Share the post “Le smartphone, concierge de demain?” FacebookGoogle+LinkedInTwitterViadeoWeiboEmailBookmarkPrint


Strategy for dealing with hotel complaints

How should hoteliers handle complaints? Well, in today’s world, the way you handle complaints will define you. In fact, it has little to do with “how you handle complaints”; in the online world you are more likely to be defined by “everything you say in response to a complaint”. Share the post “Strategy for dealing

Read More