Category Archives: Level 4


Power words for CVs?

Power words attempt to influence through emotion or stereotypes. Politicians always have, but now, it seems you must have power words in your CV to ‘get [you] selected by the hiring manager and the software they use to screen applications’.  So says I’m dubious but curious so I looked at that page but there are

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Le smartphone, concierge de demain?

Simple English text, with french version below Before the Internet, there were few better sources of local information and helpful contacts than the hotel concierge. But now, with online travel forums, user-review sites and interactive maps, what will happen to the concierge?  Share the post “Le smartphone, concierge de demain?” FacebookGoogle+LinkedInTwitterViadeoWeiboEmailBookmarkPrint


Strategy for dealing with hotel complaints

How should hoteliers handle complaints? Well, in today’s world, the way you handle complaints will define you. In fact, it has little to do with “how you handle complaints”; in the online world you are more likely to be defined by “everything you say in response to a complaint”. Share the post “Strategy for dealing

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Showaround checklist (English)

1. Are all the doors on the show round unlocked? 2. Are all venues fully set-up in the client’s requested style? 3. Are all relevant staff informed? 4. Plan a logical route for the show round. Don’t walk past the same room 3 times! Share the post “Showaround checklist (English)” FacebookGoogle+LinkedInTwitterViadeoWeiboEmailBookmarkPrint